Objectives: Measurable reference points (targets)
for corrective action
Standards:Guideposts on the way achieve objectives. Benchmarking: Identifying, studying, and building upon the best practices of organizational role models.
Standards:Guideposts on the way achieve objectives. Benchmarking: Identifying, studying, and building upon the best practices of organizational role models.
Evaluation-Reward Systems
Goals of System
To measure and reward individual and team
contributions to attaining organizational objectives
To shape effort-reward expectancies in order to
motivate better performance
Strategic Control
Strategic planning and strategic control go hand in hand.
Top-level strategy sets and/or determines objectives through the organization. Control
measures of activities and results are translated up the organizational
pyramid.
The Performance Pyramid for Strategic
Control
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