Deming Management

Deming Management: Application of W. Edwards Deming’s ideas to revitalize productive systems to make them more responsive to the customer, more democratic, and less wasteful. Challenges the concept of scientific management.

Principles of Deming Management

1.      Quality improvement drives the entire economy.

2.      The customer always comes first.

3.      Don’t blame the person; fix the system.

4.      Plan-Do-Check-Act (PDCA cycle).

 Deming’s PDCA Cycle

Deming’s 14 Points

1.      Constant purpose

2.      New philosophy

3.      Give up on quality by inspection

4.      Avoid the constant search for lowest-cost suppliers

5.      Seek continuous improvement

6.      Train everybody

7.      Provide real leadership

8.      Drive fear out of the workplace

9.      Promote teamwork

10.  Avoid slogans and targets

11.  Get rid of numerical quotas

12.  Remove barriers that stifle pride in workmanship

13.  Education and self-improvement are key

14.   “The transformation is everyone’s job”