Organizational
Crisis: A low-probability, high-impact event that threatens
the viability of the organization and is characterized by ambiguity of cause,
effect, and means of resolution, as well as by the belief that decisions must
be made swiftly.
Crisis
Management: Anticipating and preparing for events
that could damage the organization.Crisis management is intertwining with
strategic control. Managers should think about the unthinkable and
expect the unexpected.
Key Elements of a Crisis Management
Program
Developing a Crisis Management Program
Conduct a crisis audit seeking out trouble spots and
vulnerabilities. Formulate contingency plans that specify early warning
signals, actions to take, and consequences of those actions. Create crisis
management teams with specific skills to deal with a crisis. Perfect the
program through serious practice and
rehearsals.
An Organizational Crisis Can Come in
Many Different Forms
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