Nonverbal Communication

Body Language: Nonverbal communication based on facial expressions, posture, and appearance

Types of Body Language

o   Facial

o   Gestural

o   Postural

o   Appearance

Receiving Nonverbal Communication: Awareness of nonverbal cues can give insight into deep-seated emotions.

Reading Body Language

Giving Nonverbal Feedback

Nonverbal feedback from authority figures significantly affects employee behavior. Positive feedback builds good interpersonal relations. Sensitivity and cross-cultural training can reduce nonverbal errors when working with individuals from other cultures.

Upward Communication

The process of encouraging employees to share their feelings and ideas with management.

Options for improving upward communication:

—  Formal grievance procedures

—  Employee attitude and opinion surveys

—  Suggestion systems

—  Open-door policy

—  Informal meetings

—  Social media

—  Exit interviews