Cross-functional team : A task group staffed with a
mix of specialists focused on a common objective
Virtual team: A group of individuals working on
tasks from a dispersed location who are electronically linked
What Makes Workplace Teams Effective?
Innovative ideas
Accomplishment of goals
Adaptability to change
High person/team
commitment
Being rated highly by
upper management
A Model of Team Effectiveness
Trust: A Key to Team Effectiveness
Trust Is:
•
A belief in the integrity, character, or
ability of others
•
The primary responsibility of the
manager
•
The key to establishing productive
interpersonal relationships
•
A vehicle for encouraging self-control,
reducing the need for direct supervision and expanding managerial control
Trust and Effective Group Interaction
Six Ways to Build Trust
- Communication: Keep people informed.
- Support: Be an approachable person.
- Respect: Delegate important duties and listen.
- Fairness: Evaluate fairly and objectively.
- Predictability: Be dependable and consistent.
- Competence: Be a good role model.
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